Refund policy

 

REFUND POLICY

How can I start the return process?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be unworn or unused, with tags and/or original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us using the contact form. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage is to be paid by the customer, and no refund on original postage method will be provided. If the full postage is not covered by the customer, resulting in a ‘fee to pay’ slip, we reserve the right to deduct the unpaid postage amount from your refund. 

Proof of postage or tracking number for your return must be obtained. 

We will notify you once we’ve received and inspected your return, and if your refund is approved, you will be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process the refund.

We do not provide refunds or exchanges for 'wear and tear' due to usage. Our products are handmade and therefore delicate. If they are not treated as such, or are worn frequently, signs of wear may appear over time. 

Sale items are ‘final sale’. This means that whilst these items can be returned (in line with UK consumer laws) so long as they are in an unused condition, only a store credit note for the value will be offered. Direct refunds will not be given for these items. This only applies to sale items, all other items can be returned for a refund to your original payment method. 

Can I make an exchange?

Due to the limited availability of our products, we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have and place a separate purchase for the new item.

What should I do it an item is defective/damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We require photographic and video evidence of damages in order to process a refund/replacement.

Exclusions / non-returnable items-
Unfortunately, we cannot accept returns on sale items, mystery packs, bespoke orders or gift cards.